HPA Founder & Managing Director Sumeet Goel wraps our Tuesday TouchPoints series with an insightful reflection on the last 90 days, and perspectives on the new normal.

Implementing change is risky business, and very difficult to do well. Academic research, surveys completed by major consulting firms, and personal observation all reveal that most implementation efforts fail to achieve the desired results. The reasons why companies fail to…

Almost two-thirds of Americans own a smartphone, and almost half of those people state it’s something “they couldn’t live without.”  According to Forbes, the number of “endpoints” where consumers interact continues to grow, with greater cooperation between traditional and emerging…

An E-Commerce division of a large publicly traded international commerce solutions provider sought to establish a strategic Business Intelligence and Analytics team to provide actionable recommendations in support of growing their own clients’ business.

Human beings are driven by the idea that with success comes happiness. The harder we work, the more successful we’ll be, which will ultimately make us happier. We subscribe to this in business too, believing that with hard work comes…

Outsourcing is like a marriage. At the beginning, the relationship promises so much potential. But without good communication and mutual respect, it often struggles and can even fail. In the early 1990s, outsourcing was going to keep America competitive. But…

Growing your business used to be simple. Gather data, analyze it, select a market and develop your strategy, then reap the returns. To say now it’s not that straightforward is stating the obvious. The tactics to entering a new market…

Big data. It’s THE game changer your company has been looking for. It can drive dramatic cost reductions and productivity improvements, help you discover the next best product and transform your marketing strategy. After all, big data helped UPS review…

Every good strategic leader works hard to design a business strategy that creatively serves the needs of customers in the face of tough competitors and delivers enterprise value. Business school core courses have been shaped and consulting firms created to…

Mention strategy development and most CEOs grit their teeth, imagining months of analysis led by corps of consultants, often with significant cost and a result that doesn’t match where the company and its senior team really sees itself going. Sadly,…